Hebie Goes Online with Parts Service
BIELEFELD, Germany – To improve its service level for retailers, Hebie developed an on-line after sales platform for its replacement parts. This should make it easier to order replacement parts and speed up deliveries.
For the introduction of the platform Hebie concentrated on the replacement parts. The IBDs can easily order spare part products such as the feet of bikes stands and clamps for chain guards. Hebie expects its new online platform will improve the service expertise of dealers to the consumer.
Comprehensive service package
Also the wholesalers no longer have to stock the full range of small spare parts, often in limited quantities. On top of that Hebie takes on all the paper work to relieve the administrative burden of the retailer. With the new online spare parts platform Hebie has created a comprehensive service package for its dealer network.