TranzX Expands Service Competency in Germany
BAD NAUHEIM, Germany – TranzX announced the expansion of its service competency in its new European headquarters. The modern customer support centre is supposed to provide a faster and more active after‐sales service support system for the company’s OEM customers.
“As part of our strategy, we are aiming to meet the needs of its European customers more closely,” explains Johnson Cho, CEO of TranzX. “Our modern European headquarters, with a total floor space of over 3,000 square meters, is centrally located in Bad Nauheim, near Frankfurt.”
The warehouse and the modern workshop alone account for almost half of the area, which ensures ready availability of the more than 300 different spare parts and components that are in stock and enables rapid processing of repairs. The expert after‐sales service is also strongly emphasized in Germany.
Strategically located service points
The service centre features a multi‐tiered technical support system which includes experienced multilingual technical support staff, specialized logistics and workshop personnel, as well as fully trained workshop technicians. The technical support staff are adept at assisting customers with technical questions and problems competently and efficiently over the telephone, by e‐mail and online.
The service technicians perform diagnostics work, repairs and in some cases, replace e‐bike systems, parts and components to prevent future problems. Through high quality training seminars, TranzX regularly passes on its expertise of the latest technologies to its customers. Additional strategically located service points in key markets will also enable the company to respond to service requests faster.
“Strengthen our relationships”
“Our new Service Centre in Germany provides a higher quality and more reliable service support system,” says Johnson Cho. “This measure will promote and strengthen our relationships with our customers and allow them to provide better and faster support for their dealers. As a result, we hope that the confidence of consumers in the TranzX brand will also increase.”