News Article

Mavic Takes Next Step In Centralizing Service

Sales & Trends

ANNECY, France – To meet the growing demand for technical support Mavic implements the ‘one-stop service’ concept for its wheel sets as well as warranty and service requests of all its product lines.

Mavic Takes Next Step In Centralizing Service
Mavic expects to shorten processing demands for all service requests with the creation of one service centre for the European market – Photo Mavic

The Mavic Service Centre for all European markets will open in the first half of 2015 and is to be located in the immediate vicinity of the company’s head office and production facility nearby Annecy in France. This was reported by the German news website mtb-news.de.

Improve service levels

Mavic expects to optimize technical support, create synergies, improve service levels for retailers and above all shorten processing demands for all service requests. Previously request from customers in Spain and England were already transferred from national service centres to Mavic in France. The national telephone support in European languages will be continued.

The creation of the Mavic Service Centre for the European market does not explicitly include all countries yet. For example the Mavic Service Centre in Vernier, near Geneva remains operational until further notice.

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