‘Quarter of All E-Bike Batteries Faulty’
HILVERSUM, the Netherlands – An earlier this week broadcasted Dutch TV program on consumer affairs presented the outcome of a survey under its test-panel of 20,000 electric bikers. The conclusion was that over 25% of all e-bike batteries are faulty.
The TV program reported on disappointing expectations about the quality and lifetime of batteries. Next to the fact that over 25% of all e-bike batteries prove to be faulty; nearly 40% of them presented problems already within one year after purchase.
Batteries not functioning properly
The vast majority of battery problems – 84% – occurred within three years after purchase. 60% of the panelists having an e-bike presenting problems said that they wouldn’t have purchased it if they had known in advance about batteries not functioning properly. The test-panel of some 20,000 e-bikers also reported on display’s presenting unreliable information about how many kilometers still to be made with pedaling support.
A lawyer specialized in consumer affairs said in this TV program called ‘Radar’ that. “The consumer is entitled to a proper product” and that “The life of a product must meet the expectations of an informed consumer. When a manufacturer provides a three year warranty and in the brochure mentions an expected lifetime of 4 to 8 years then you stand as a consumer strong when the battery breaks down after 4 or 5 years or when the capacity is declining dramatically.” The lawyer indicated further that, “There appears to be deceptive practices when it comes to manufacturers informing about the lifetime of e-bike batteries.”