Shimano Benelux New Service Partner For Bosch
NUNSPEET, the Netherlands – Shimano Benelux is the new service partner of Bosch e-bike systems for bicycle retailers in the Benelux as of July 1. The company will be responsible for the helpdesk in local languages and logistics services, including inventory management and delivery of goods to retailers.
According to Shimano Benelux the retailers thus benefit from shorter delivery times and simplified logistics including processing service and warranty claims. Shimano Benelux will also handle the upstream ordering, evaluate and process warranty claims and be the initial contact for technical questions, in addition to providing spare parts and service tools.
“Professional and competent partner”
“With Shimano Benelux retailers in the Netherlands, Belgium and Luxemburg now have access to a highly professional and competent partner for after-sales service in line with the high quality Bosch e-bike systems,” said Claudia Wasko, Head of Sales and Service at Bosch e-bike systems.
Shimano Benelux is also looking forward to the new partnership: “Bosch is a professional and high quality organization. We are pleased with the new cooperation and have high expectations. We will be the first contact for bicycle retailers for both technical assistance as well as warranty claims”, said Erik Naberman, Managing Director of Shimano Benelux BV.