Bosch eBike Training to Start in Ten Countries
REUTLINGEN, Germany – Yesterday the first in a series of over 100 workshops for the Bosch e-bike systems kicked off in Hamburg. This e-bike road show will eventually attend 10 European countries.
“Overall, we will be training several thousand participating dealers and prepare them for the new season,” says Ulrich Lippmann, service manager, Bosch eBike Systems. With the internationalisation of Bosch eBike Systems, training courses for dealers are being expanded and seminars are being held in six languages for the first time.
This season Bosch is focusing the training on Nyon, the world’s first all-in-one e-bike on-board computer. In combination with a smartphone app it offers the user a wide range of functions and options. “That is why we are training dealers intensively on Nyon-relevant topics of all kinds,” explains Lippmann. “We thereby ensure competent customer advice and comprehensive service provision.”
Another focal point of this season’s training courses for dealers is eShift, the integration of three gear shift options with the Bosch drive system. The Bosch eBike Systems training course tour started this week and will continue till March 2015.
Bosch eBike Systems is steadily increasing its presence in European markets and that is why it is significantly increasing the number of its technical representatives. The team supports dealers on the spot and is to be increased in number from 7 to 12.
In addition to Germany, Austria, Switzerland, Benelux and Italy, also France and the UK will also be served by technical representatives from now on. At least one technical representative will be available in each core European market from now on. Bosch expects that service enquiries will be handled faster now that an additional Bosch call centre has been set up for France, Italy and the UK.
Also the cooperation with Magura is being expanded. The service partner is hiring additional service staff to further upgrade its language capacities outside of the German-speaking countries. Magura is also enlarging its logistics facilities significantly to supply dealers with the material and components they need even faster and more flexibly.