NuVinci Expands OEM and Dealer Services
ZWOLLE, the Netherlands – NuVinci Cycling is expanding its OEM and dealer-related activities. For OEMs the Fallbrook Technologies Inc. owned company hired a technical coordinator. For dealers NuVinci is expanding its successful Test and Service Partner Program from Benelux to Germany.
NuVinci has now a new technical product manager who is not only to manage its existing and future product portfolio. He is also to play an important role as a technical coordinator between OEM customers, the regional sales and marketing teams and the product development and operations teams at Fallbrook’s headquarters in Texas.
Technical Product Manager
Richard Hilgart joined NuVinci Cycling with the start of the New Year as the new Technical Product Manager – Bike. In this role he will manage the existing and future product portfolio as a collector of market and customer requirements for new products and as a creative trend scout. He has extensive experience in product and technical management. Most recently, he worked for Benchmark Drives GmbH & Co. KG (part of Continental AG) as a Product and Project Manager.
Expansion Test and Service program
NuVinci Cycling initiated their Test and Service Partner Program in 2015 with 62 dealers in Belgium and the Netherlands. It was started because the component maker regards it necessary to ride a NuVinci Optimized bike to appreciate fully how the ride experience is different and highly desirable. Additionally, customers purchasing higher-end bikes with high tech components expect an effective local service infrastructure.
To meet these needs, all shops participating in the NuVinci Cycling Test and Service Partner Program offer at the minimum of two test bikes from different partner brands, so that potential e-bike customers can experience continuous variable and automatic shifting on extensive test rides. Furthermore the sales and service staff of the shops is trained and certified to offer repairs and even warranty service, which is unusual in the bike industry.
120 partners in Germany
After a very successful start in the Benelux, the program will now be extended to the German market. In a first step NuVinci Cycling will establish 120 partners in Germany. The selection of potential shops has already started and several bike manufacturers such as Cannondale, Bergamont, Stevens, Riese & Müller, Flyer, Hartje (Victoria, i:SY), AT Zweirad (Velo de Ville) and Winora (Sinus) have already committed to support the placement of test bikes in partner shops.
To support the expansion into Germany, NuVinci Cycling added two new Dealer Development Representatives who are visiting preselected shops to offer partnership participation.