BMZ Expands its E-Bike Service Internationally
KARLSTEIN am MAIN, Germany – The BMZ Group is expanding its e-bike service, next to Germany, to other countries due to growing demand for electric bicycles. Selected retailers in Switzerland, Italy, Spain, the Benelux region, England, and France are to jointly establish the new BMZ service concept for consumers.
The BMZ Group offers retailers pick up and drop off service, e-bike battery repair, telephone consulting, and service software. In order to serve consumers during the entire life cycle of a product, BMZ Central Service offers trained and experienced technicians and specialists for providing global support through a free service hotline (Monday through Friday from 8 a.m. to 4 p.m.), on-site service for business customers, and 24/7 availability and supply of replacement parts.
Return and repair of e-bike batteries
BMZ Central Service includes e-bike battery repair service with fast pick-up and return system. Repairs can take place at batteries that are beyond warranty terms with replacement parts available for up to 8 years. The company also takes back old components and disposes of them through a European reclamation system.
E-bike training sessions
The BMZ Group also holds product training sessions for bicycle retailers in the BMZ Drive Systems segment. These sessions can take place at BMZ GmbH in Karlstein am Main or at the retailer’s location. Training sessions focus on error diagnostics, repair, installation, and software updates, as well as battery and motor management systems.